Frequently Asked Questions
Everything you need to know about Sarah's Silks products, shipping, and care.
What makes Sarah's Silks products unique?
Our products are crafted from 100% real silk and natural materials, designed to inspire open-ended, creative play. We use non-toxic, eco-friendly dyes that are safe for children and the environment.
How should I wash and care for my silks?
We recommend hand washing your silks in a sink with mild shampoo or dish soap. Hang to dry and use a medium-heat iron if you wish to restore the silk's natural shine.
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are your toys safety tested?
Yes, all our products undergo rigorous safety testing. They meet or exceed global safety standards, including ASTM and EN71, ensuring they are safe for children of all ages.
Do you offer international shipping?
Yes, Sarah's Silks ships to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.